14 day return policy~
14 day return policy~
All major credit cards and debit cards accepted through our secure online merchant. Choose 'PAY with PayPal' or 'Paywith Credit Card or Debit Card'. .
Domestic shipping is a flat First Class rate of $5 for orders under $74.99. Orders $75 or more ship free.
All orders are insured against non delivery. If your order has been scanned by USPS as being delivered and you haven't received your order, please contact your local postmaster or carrier and ask him if he remembers a long 7"x 3" x 2" white box, or a priority mail box delivered to your address recently. It may have also been delivered to your neighbor. Ask them before you panic with me.
International orders welcome and all international orders to Canada are shipped via insured USPS First Class International Mail which does not include tracking. Email me if your country is not listed in the pull down menu. Other countries on our 'Ship To' list must be shipped via International USPS PRIORITY Mail with insurance & tracking.
Returns are happily accepted within 14 days of receipt, no questions asked ( but it always helps to tell us why you're returning your specs). I ask that you insure your return and use the crush resistant box I shipped the glasses to you originally. Using padded envelopes are unacceptable. 97% of uninsured first class mail parcels arrive to their destination without a hitch.
For returns, save the crush resistant box I shipped your glasses in and re-use it. If your glasses arrive to me crushed or anything less than perfect I cannot honor your refund. I use these crush resistant boxes for a reason. They withstand 200 pounds of pressure. Upon your package's safe return to me I will issue you a purchase price refund in the original payment form issued. Shipping fees are not refundable. Refunds are processed within a few business days back to your credit card.
To decrease the chances of returns, please read the 'SPEC' measurements located under the main description of each product thoroughly, and pay attention to the frame measurements. One of the most important steps in choosing the right 'Readers' aside from knowing your strength, is the size of your frame width and hinge to hinge measurement. Measure a pair of your own glasses, and then you can narrow down your choices to the right frame width and then, choose the style you think you will like.
Please email me prior to shipping anything back to me. In the return please include a copy of the order confirmation that was emailed to you.
Exchanges are made easy. Shipping the exchange is on me. Send me an email and tell me what you would like instead. The exchange must be of equal value. You don't have to make a second purchase. I'll mail them to you along with a prepaid shipping label that covers the weight for both pairs of glasses should neither work for you.
But in order to keep returns down I encourage you to consider the measurements of the first pair against the next pair you chose for a successful purchase.
If both pairs come back, a $10 restocking fee will be deducted from your purchase price refund.
I ship within 1-2 business days after receiving your cleared payment. I ship every weekday.
If you need something in a hurry I always try to make the effort to accommodate you. Send me an email.