14 day return policy~

14 day return policy~

All major credit cards and debit cards accepted through our secure online merchant. Choose 'PAY with PayPal' or 'Pay with Credit Card or Debit Card'. .

Domestic shipping is a flat First Class rate of $5 for orders under $74.99 unless you've purchased a quantity that exceeds the 13oz USPS rate for First Class Mail. in which case Priority mail is calculated towards your order.. Orders $75 or more ship free, Signature required on most orders over $100.

All orders are insured against non delivery. If your order has been scanned by USPS as being delivered and you haven't received your order, please contact your local postmaster or carrier and ask him if he remembers a long 7"x 3" x 2" white box, or a priority mail box delivered to your address recently. It may have also been delivered to your neighbor. Ask them before you panic with me.

International orders welcome and all international orders to Canada are shipped via insured USPS First Class International Mail which does include tracking. Email me if your country is not listed in the pull down menu. Orders are shipped via International USPS First Class Mail. Parcels containing 1-3 pairs are charged a flat rate of $25. Priority International shipping will be calculated after the 1 pound rate. Shipping to Canada is a flat rate of $15, same shipping rules apply for orders exceeding 3 pairs.

Returns are accepted. Certain excluded products are stated as such in their description. Return within 14 days of receipt, no questions asked ( but it always helps to tell us why you're returning your specs). I ask that you insure your return and use the crush resistant box I shipped the glasses to you originally. Using padded envelopes are unacceptable. A 5% restocking fee is deducted from your refund total. NOTE: Clearance items are FINAL Sale and returns/refunds will not be accepted.

If you don't have vision insurance, check out this online lab called ReplaceALens.com. We recommend them to all our eyewear buyers. Their prices are 2/3rds less than your local neighborhood optical shops. Visit their website. They never turn down any of our optical frames. Our frames are guaranteed with a free replacement or refund in case the lab damages them while they install your lenses, or their opticians tell me that the frame you purchased from me is not optical quality. They are the ONLY opticians I trust with that reason and I will accept returns on that purchase. No other optician would give you such a promise. Only we do. This is My guarantee that the frames I sell are optical quality frames. Tell them Desi sentcha from Retro Focus Eyewear.

To decrease the chances of returns, please read the 'SPEC' measurements located under the main description of each product thoroughly, and pay attention to the frame measurements. One of the most important steps in choosing the right 'Readers' aside from knowing your strength, is the size of your frame width and hinge to hinge measurement. Measure a pair of your own glasses, and then you can narrow down your choices to the right frame width and then, choose the style you think you will like.

Please email me prior to shipping anything back to me. In the return please include a copy of the order confirmation that was emailed to you.

I ship within 1-2 business days after receiving your cleared payment.

If you need something in a hurry I always try to make the effort to accommodate you. Send me an email.

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